Q. How long does the refund process take?


We give a transport provider 24 hours to get back to use once a refund request comes in. Once processed a refund should be in your account up 3-5 days later.

If you would like to know more about our refunds process, would like an update on a refund that's already being arranged or would like to apply for one please send an email to and we'll be in touch as soon as possible.

What’s your refund process?

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